- Normandy Control group

Privacy Policy

NORMANDY CONTROL GROUP is committed to protecting your privacy. Contact us at info@ncggroup.fr if you have any questions or problems regarding the use of your personal data and we will be happy to help you.

By using this site and/or our services, you expressly consent to the processing of your personal data as described in this privacy policy.

Definition

Personal data: any information concerning an identified or identifiable natural person.

Processing: any operation or set of operations carried out on personal data or on personal data sets.

Data subject: a natural person whose personal data are being processed.

Child: natural person under 16 years of age.

Us / us (capitalized or not): the company NORMANDY CONTROL GROUP

Data protection principles

We are committed to the following data protection principles:

The processing is lawful, fair and transparent. Our processing activities have legal grounds. We always consider your rights before processing personal data. We will provide you with information on the processing upon request.

The processing is limited to the purpose. Our processing activities correspond to the purpose for which the personal data were collected.

The processing is carried out with a minimum of data. We only collect and process the minimum amount of personal data necessary for any purpose.

The processing is limited in time. We will not store your personal data longer than necessary.

We will do our best to ensure the accuracy of the data.

We will do our best to ensure the integrity and confidentiality of the data.

Rights of subject data

The data subject has the following rights:

Right to information – which means that you have the right to know if your personal data are being processed; what data are being collected, where they come from and why and by whom they are being processed.

Right of access – means that you have the right to access the data collected about you. This includes your right to request and obtain a copy of your personal data collected.

Right of rectification – which means that you have the right to request a rectification or deletion of your inaccurate or incomplete personal data.

Right of deletion – which means that in certain circumstances, you may request that your personal data be deleted from our archives.

Right to restrict processing – i.e. when certain conditions apply, you have the right to restrict the processing of your personal data.

Right to object to the processing – this means that in some cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.

Right to object to automated processing – which means that you have the right to object to automated processing, including profiling; and not to be subject to a decision based solely on automated processing. You can exercise this right whenever profiling produces legal effects that concern you or significantly affect you.

Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if possible, by direct transfer from one processor to another.

Right to complain – if we refuse your request under access rights, we will provide you with a reason. If you are not satisfied with the way your request was handled, please contact us.

Right to assistance from a supervisory authority – which means that you have the right to appeal to a supervisory authority and other remedies, such as a claim for damages.

Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.

You can access these requests at any time by visiting our DEDICATED GDPR PAGE

The data we collect

– Information you have provided us with:

This may be your email address, your name, your billing address your home address, etc. – mainly information necessary to deliver a product/service to you or to improve your customer experience with us. We record the information you have provided to us so that you can comment or perform other activities on the site. This information includes, for example, your name and email address.

– Information automatically collected about you:

This includes information automatically stored by cookies and other session tools. For example, your shopping cart information, IP address, order history (if applicable), etc. This information is used to improve your customer experience. When you use our services or view the content of our website, your activities may be recorded.

– Information from our partners:

We collect information from our trusted partners on the basis that they have legal grounds to share it with us. This is information that you have provided directly to them or that they have collected directly about you for other legal purposes.

How we use your personal data ?

Provide you with our service. This includes, for example, registering your account; providing you with other products and services you have requested; providing you with promotional items at your request and communicating with you about these products and services; communicating and interacting with you; and notifying you of any changes to a service,

Improve your customer experience,

Fulfill a legal or contractual obligation, we use your personal data for legitimate purposes and/or with your consent, to enter into a contract or to perform contractual obligations;

We process your personal data for the following purposes:

To identify you,

To provide you with a service or to send / propose a product,

To communicate for sales or billing purposes;

For the reason of legitimate interest, we process your personal data for the following purposes:

Send you personalized offers * (from us and or our carefully selected partners),

Manage and analyse our customers (purchasing behaviour and history) in order to improve the quality, variety and availability of the products / services offered / provided,

To conduct customer satisfaction surveys;

Until you have informed us otherwise, we consider offering you products and services that are similar or identical to your purchase to modify our historical browsing behaviour as our legitimate interest.

With your consent, we process your personal data for the following purposes:

Send you newsletters and campaign offers (from us and/or our carefully selected partners),

We process your personal data in order to comply with legal obligations and/or use your personal data for legal options. We reserve the right to anonymise the personal data collected and to use this data. We will only use data outside the scope of this policy when it is known.

We retain your billing information and other information collected about you for as long as you wish for accounting purposes or other legal obligations, but no longer than necessary, we may process your personal data for additional purposes not mentioned here, but consistent with the original purpose for which the data was collected.

To do this, we will ensure that:

The link between the purposes, context and nature of the personal data is adapted to further processing,

Further processing will not harm your interests,

Appropriate protection will be put in place for the processing;

We will inform you of any further processing.

Who else can access your personal data?

We do not share your personal data with strangers. Personal data about you is, in some cases, provided to our trusted partners to enable you to provide this service or improve your customer experience. We share your data with,

Our processing partners:

Google, Mailchilmp, OVH

We only work with processing partners who are able to ensure an adequate level of protection for your personal data. We only disclose your personal data to third parties or public officials when we are legally required to do so. We may disclose your personal data to third party if you so consented or under another legal basis.

How to secure your data?

We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymisation and pseudo-nymisation where appropriate. We monitor our systems for vulnerabilities and attacks and store your data on servers hosted in France.

Even if we do our best, we cannot guarantee the security of the information. However, we undertake to inform the competent authorities of data breaches. We will also inform you if your rights or interests are threatened. We will do everything in our power to prevent security breaches and assist the authorities in the event of a breach.

If you have an account with us, please note that you must keep your username and password secret.

Children:

We do not intend to knowingly collect or retain information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track user movements and collect information about users. This is done in order to personalize and improve your experience with us. A cookie is a tiny text file stored on your computer. Cookies store information used to help sites operate. Only we can access the cookies created by our website. You can control your cookies at the browser level. Disabling cookies may interfere with your use of certain features: We use cookies for the following purposes Required cookies: Cookies are required to use some important features of our website, such as login. These cookies do not collect any personal information. Functionality cookies: These cookies provide a feature that makes the use of our service more convenient and makes more personalized features possible. For example, they may store your name and email address in comment forms so that they do not have to re-enter this information when you make comments. Analytical Cookies: These cookies are used to track the use and performance of our website and services. Advertising Cookies: these cookies are used to deliver ads that concern you and that correspond to your interests. In addition, they are used to limit the number of times you see an ad. They are generally placed on the website by advertising networks with the permission of the website operator. These cookies are a reminder that you have visited a website and that this information is shared with other organizations such as advertisers. Targeting or advertising cookies are often linked to the site’s features provided by the other organization. You can delete the cookies stored on your computer via your browser settings. You may also control some third-party cookies by using a privacy enhancement platform, such as optout.aboutads.info or youronlinechoices.com. For more information on cookies, visit allaboutcookies.org. We use Google Analytics to measure traffic to our site. Google has its own privacy policy, which you can read here. If you want to disable Google Analytics tracking, visit the Google Analytics unsubscribe page.

Contact information :

Data Protection Officer (responsible for the protection of contact information)

If you have any questions about the processing of your personal data, your rights regarding such data or this privacy policy, please contact our Data Protection Officer Aphia N’GONGO by sending an email to communication.ncg@gmail.com

Supervisory authority

Phone: +33 1 53 73 73 22 22 22

Changes to this Privacy Policy:

We reserve the right to make changes to this privacy policy. The last modification was made on June 24, 2024.